ROWLETTCYCLE / CUSTOMER CARE
Good questions. Clear starting points.
The essentials before ordering, after checkout and when it is time to get out and ride.
How do I choose the right model?
Compare the recommended rider fit, frame style, overall dimensions, storage needs and total permitted load. Consider your route and the features you actually need. Send us the model reference and your questions if you need help understanding the listing.
Are the range and speed figures guaranteed?
No. Listed maximum figures describe stated capabilities or test results, not a guaranteed result for every rider. Assistance level, terrain, rider and cargo weight, weather, tire pressure and battery condition can affect performance. Regional settings and local rules can also affect permitted speed and use.
Can every model be used on public roads or trails?
No single rule applies to every model or location. Check the product’s configuration, classification and local requirements before ordering. High-powered or off-road products may not be permitted on public roads or shared paths.
How much assembly is required?
Assembly requirements vary by product. Review the model listing and supplied manual. Check fasteners, brakes, wheels and other safety-critical parts before use, and arrange qualified assistance if you are not confident completing the setup.
How should I charge the battery?
Follow the supplied instructions and use only the charger approved for that exact battery. Do not use or charge a visibly damaged battery. If you notice damage or a safety concern, stop using it and contact us rather than opening or attempting to repair the pack.
Will an add-on fit my order?
Fit is model-specific. Check mounting points, dimensions, load limits and the accessory’s compatibility information before ordering. Do not assume every rack, seat, basket or battery is interchangeable.
Which payment methods can I use?
Use the payment options shown at checkout for your order. Installment services, if available, have their own eligibility requirements and terms. See our Payment Policy for more information.
Where do you deliver, and how much does shipping cost?
Check the delivery options, charges and estimates displayed for your address before paying. If your address is not accepted or a delivery detail is unclear, contact us before placing the order. A delivery estimate is not a guaranteed arrival date unless expressly stated.
How do I track my order?
Use the carrier link in your shipping notification or visit Order Tracking. Enter the carrier tracking number rather than the store order number.
Can I change or cancel an order?
Contact us promptly with your order number and the requested change. Processing or shipping may limit what can be changed. Your request is not confirmed until we respond, without affecting any applicable legal cancellation rights.
What if I need a return or warranty support?
Contact us with your order details and the issue. Return eligibility follows the terms applicable to your purchase. Warranty coverage follows the exact product’s written warranty and your legal rights. See Warranty Policy for the information to include.
How do I contact RowlettCycle?
Email contact@rowlettcycle.us or call (949) 715-8778. Include the product reference for pre-purchase questions or the order number for an existing purchase. Never send full payment-card details.