Warranty Policy

Your product’s warranty

Any express warranty offered with your purchase is governed by the written warranty for that exact product. The provider, coverage period, covered parts, exclusions and available remedies may vary by model or component.

Review those terms before ordering. If you cannot find them on the product page, contact us for the applicable warranty information. This page explains our support process; it does not create a separate warranty, promise a particular warranty period or replace your product’s written terms.

Start a support request

Email contact@rowlettcycle.us with the following information:

• Your order number and the name or email used at checkout.
• The model and serial number, if available.
• A clear description of the issue, when it began and any displayed error message.
• Photos or a short video, where safe to capture, showing the issue and affected part.

Keep your order confirmation and purchase documents. Do not send a product or arrange a paid repair before discussing the next step with us; reimbursement is not automatic.

Assessment and next steps

We will review the information and help identify the relevant warranty provider and process. Eligibility, any inspection, available repair or replacement, and responsibility for shipping or labor costs depend on the applicable warranty and your legal rights. Ask for written confirmation of any costs before authorizing work.

Wear, maintenance and accidental damage

Routine maintenance, normal wear and damage from accidents or misuse may be treated differently from a manufacturing defect. The actual written warranty determines any exclusions; this page does not add new exclusions. An unrelated modification or third-party repair does not automatically remove rights you have under law.

Damage on arrival or a safety concern

If an order arrives damaged, keep the packaging and take photographs where safe. Contact us promptly so we can review the delivery issue. If a product or battery appears damaged or unsafe, stop using or charging it and contact us for guidance. Do not open the battery pack.

Returns and your legal rights

A change-of-mind return, transit-damage report and warranty claim are different requests. Consult the return terms supplied with your order for returns. Nothing on this page excludes or limits rights or remedies that cannot be waived under applicable law.