ROWLETTCYCLE / CUSTOMER CARE
Follow your order’s next move.
Use the carrier tracking number from your shipping notification. Your store order number is not the same as a carrier tracking number.
Enter your carrier tracking number
Selecting Track loads the independent 17TRACK service and sends it your tracking number. You can also follow the carrier link in your shipping email.
Where to find your tracking number
Check your shipping notification and its carrier link. You can also use the order-status link in your order confirmation. If you cannot find those messages, check your spam folder or contact us with your order number and checkout email.
Tracking has not updated yet
A label can be created before the carrier records the first movement scan. Updates may also pause between facilities. A lack of a new scan does not by itself confirm that a shipment is lost; check the carrier’s latest information and contact us if the status is unclear or overdue.
Multiple packages
Some orders may have more than one shipment. If you receive several tracking numbers, check each one separately. Items sent in separate packages may arrive on different days.
Marked delivered, but not received?
Check the delivery details, safe places and building reception, where applicable. Contact the carrier and RowlettCycle if the package is still missing. Include your order number and tracking number so we can help review the information.
Need to change an address?
Contact us as soon as you notice an error. Changes may not be possible once an order has entered processing or shipping, so do not assume an address has changed until you receive confirmation.