Shipping policy

Policy at a Glance

  • Shipping Region: United States Only

  • Warehouse Processing: 2 Business Days

  • Carrier Transit Time: 5 to 8 Business Days

I. Domestic Shipping Footprint

We provide shipping services strictly within the contiguous United States, Alaska, and Hawaii. At this time, RowlettCycle does not support international fulfillment, and we are unable to process orders bound for U.S. territories or APO/FPO military addresses.

II. Warehouse Processing (Handling Time)

Every order is subject to a strict 2-business-day handling period. During this window, our warehouse team verifies, packs, and stages your equipment for carrier pickup. Our logistics team operates Monday through Friday. Any purchases made on Saturdays, Sundays, or recognized public holidays will enter the processing queue on the next active business day.

III. Carrier Transit (Delivery Time)

Once your gear is officially handed over to the shipping carrier, the standard domestic transit time is 5 to 8 business days. While we consistently meet our 2-day warehouse processing guarantee, please be aware that total delivery times (typically 7 to 10 business days from checkout) can occasionally fluctuate due to severe weather patterns or carrier network congestion.

IV. Order Visibility & Tracking

Transparency is key to our fulfillment process. As soon as a shipping label is generated for your order, our system will immediately dispatch an email containing your tracking data. Please note that carrier portals may require up to 24 hours to display the initial scan data after the package leaves our loading dock.

V. Lost, Delayed, or Damaged Cargo

We take shipping integrity seriously. If your tracking link shows no movement for an extended period, or if your package arrives with visible physical damage, please retain all shipping boxes and contact us immediately. We will initiate a formal trace or claim with the carrier on your behalf.